I couldn’t even get my zipcard to start using the service, I don't even want to imagine the sort of trouble I would have if I began using it. Everyone I know that signed up could never get their money back they offer you credit that you rarely get to use because it expires I had in my account over 100, 10 or so for every call I did. Total ripoff!!! Be careful think it twice there is many people that have been overcharged or had trouble using this poorly offered service. I paid my subscription in advance and after 4 months of trying again and again I decided to cancel the account, but it turns out I can’t get my money back. I spent more than 10 Hs on the phone trying to get my zipcard shipped to the correct address, not only did they not ship it to the correct address but also on 8 different occasions told me they had te sent it and only did so once!! I kept calling and they would keep telling me they would ship it again only to find out on my next call that the card was never sent. Never in my life have I seen a company so disinterested in there customers. Guess it’s time to consider getting a vehicle kinda miss having my own. Anyway, I finally got vehicle started - and out of the garage with a $5.00 parking charge (usually cost $2-3) not that big a deal/difference just annoying.
ZIPCAR CUSTOMER SERVICE ZIP
This was suppose to be a quick dash to the supermarket and Home Depot.2 hours maybe 2.5, not shopping, picking up specific items - in and out, waiting on line would be most of time.Īnd yet everyone at Zip was friendly courteous and unconcerned about me being stranded/inconvenienced if ya know what I mean. Hmmm, credit (not refund) for a car I’m not able to use, extend my time while i stay with unusable vehicle waiting for a tow truck that never came? The best offer - we’ll credit you and extend your time. Received suggestions like get someone to help you push it closer to entrance/exit to make connectivity (I’m a small woman - in NY, in Brooklyn, really,?) also, if you pay for help get a receipt.huh? Gee sir thank u for going out of your way, can I give you a few dollars and oh btw I’ll need a receipt even though it’s not my car and I’ve been waiting for over an hour for a call on a tow truck - smh/really deep sigh. Interesting experience today - the car I was using wouldn’t start in an under ground garage at local mall because there wasn’t a satellite connection. Join our million members and give us a try! Let us know what you think, tell a friend, and rate us, too.
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To hear what current members are saying and join the conversation, find us on Facebook or Twitter To learn more about Zipcar or to sign up, visit. Then join to reserve, honk, and unlock Zipcars with your iPhone. More information is available at .ĭownload the app to see which Zipcars live near you and learn more about the service. (Nasdaq: CAR), a leading global provider of vehicle rental services. Zipcar is a subsidiary of Avis Budget Group, Inc. With its wide variety of self-service vehicles available by the hour or day, Zipcar brings freedom, flexibility, and convenience to urban areas and university campuses in over 500 cities and towns across Canada, France, Spain, Taiwan, Turkey, the United Kingdom, and the United States. Zipcar is the world’s leading car-sharing network, driven by a mission to enable simple and responsible urban living. The open road awaits!ĩ GREAT THINGS MEMBERS CAN DO WITH THE APP:Ģ) Choose from a variety of vehicles-sedans, hybrids, vans, and moreģ) Sort cars by available time, make, and modelĦ) Easily locate your reserved Zipcar by honking its hornĨ) Tap to speak to the friendly local Zipcar teamĩ) Change, extend, or cancel reservations on the go *See web site for detailsĭownload the app now. Gas, mileage, dedicated parking, and insurance options* are included in every reservation.
ZIPCAR CUSTOMER SERVICE FREE
Clearly, they lack integrity of service.With the free Zipcar app, you can find cars and vans in your neighborhood and across the globe–and (if you're a member) reserve and unlock them, too. Antonio Advises he contacted supervisors, they agree with the fee. I mentioned all of the issues with the car. Sees notes, says person I spoke to advised me of the late fee still. Advises he'll work on waiving the the fee. I call customer service, spoke to Antonio. Person I spoke to advise, sure we can extend, to charge $10 more. I call to extend as I'm running late (forgot the person's name). Smells like Marijuana, and the AC doesn't work. Car location was moved, from 2 miles to where I live to 10 miles. However, monetarily, Zipcar succeeded and corrected the issue. Of course it took an upset phone call the day of the incident. Charged only the $10 for extension of drive time. Billing was updated to remove the $50 late fee.
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Leanna with Zipcar reviewed the situation, and responded via email correcting the issues all around.